Digital Transformation is Business Transformation

Customer Experience Management (CXM) Is The Next Step Of CRM And Goes Beyond It.

Customer Relationship Management (CRM) is a more internal focused process, whereas CXM is fully customer-centric. CXM is the key to exceeding customer expectations. developing customer loyalty and building customer advocacy.

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CXM Strategy Consulting

A strong customer experience strategy forms the foundation of a long term customer relationship, thus driving business’s growth & profits.

CXM is a complex field, unifying the experiences of brands, employees, products, processes and more. A 2006 Bain and Company report found that 80 percent of executives believed their company delivered a superior customer experience, but only eight percent of customers said they received one. Hence, a company’s ability to deliver an experience that sets it apart in the eyes of its customers will increase the amount of consumer spending with the company and inspire loyalty to its brand.

We at Sanver focus on developing a customer experience strategy, digital delivery mechanism across multiple touch-points, data collection & analytics, and focus on organisational culture centered around CX.

Quite often, it’s needed to unify marketing, commerce and service processes.

CRM Strategy Consulting

Our CRM Consulting practice focuses on understanding key focus areas w.r.to customers, defining data based outcomes, and strategies to achieve them.

Our consultants have deep expertise in understanding customer centric goals and on developing strategies to achieve them through the use of appropriate cloud technologies.

  1. Customer Acquisition Strategy
  2. Customer Experience Management
  3. Customer Lifecycle Management
  4. Data Analytics Methodology
  5. Organizational Change Management

Our consulting team works in close coordination with our implementation team to ensure alignment with business objectives of the client organization.

Salesforce Implementation and Managed Services

We adopt a 360 degree digital transformation approach towards CRM implementation; as a Salesforce Partner.

Our in-house team consists of business consultants with expertise across industries, technical solution architects, platform developers, implementation experts, customer care and technical support executives. Each client is assigned a unique project manager as a single point of contact.

Our implementation experts deliver services on:

  • Sales Cloud
  • Service Cloud
  • Marketing Cloud

Our developers rely on the following tools:

  • Salesforce Genie
  • Salesforce 360
  • Tableau
  • Mulesoft
  • Slack

We believe in immersive involvement in developing solutions for the client, long term relationships, effective customer care and ROI for the client.

WhatsApp Business Platform

Transform your business with WhatsApp Business Platform

WhatsApp has emerged as a channel of choice for customers to communicate with businesses; alongwith Facebook Messenger and Instagram.

We provide seamless integration of WhatsApp Business API with CRM (Salesforce, Zoho, etc.), ERP (SAP, Netsuite, etc.) and Applications (Website, WooCommerce, Shopify, etc.). Our AI powered chatbot development services allow WhatsApp to be used for lead management, product catalog management, sales, e-commerce, payment process, customer care, marketing, etc.

Start the process by contacting us to get WhatsApp API with green tick verification for your business.

Managed Cloud Services

We are a managed service provider for a range of cloud services based on a well defined SLA (Service Level Agreement) with the client organisation.

The most common areas we focus on include:

  • Helpdesk and Technical Support 
  • Data Migration and Backup Services 
  • Administration, Development and Implementation Services

We focus on the following cloud applications:

  • Salesforce & Zoho
  • WhatApp Business Platform
  • Google Workspace
managed cloud services