The customer experience management is the next competitive battleground.
Customer experience management (CXM) is the next step of CRM and goes beyond it.
A strong customer experience strategy forms the foundation of a long term customer relationship, thus driving business’s growth & profits.
According to Salesforce’s Peter Schwartz, 56% of customers expect offers to always be personalized. However, it’s not enough for businesses to just provide personalized customer experience. They need to stand out from other companies trying to do the same. They need to organize around the customer, and provide consistent interactions across departments & across their choice of communication channels when they engage with a company.
OmniChannel Communication Platform
Execute marketing campaign using our Unified CX Management Platform, that supports customers on Email, Voice, Social Media, Chat & Messenger.
Customers can choose any channel for communication (Email, Website Live-Chat, Facebook Messenger, Twitter, WhatsApp, Instagram, Line, etc.). However, only one Unified Inbox for Customer Service Agents is needed. Complete monitoring through one dashboard, with differential agent / team rights.
We can automate conversations by integrating chatbots built with Google’s DialogFlow or with Rasa.
CRM Consulting, Implementation, and Managed Services
Sanver adopts a 360 degree digital transformation approach towards CRM implementation as a Salesforce and a Zoho Partner.
Our in-house team consists of business consultants with expertise across industries, technical solution architects, platform developers, implementation experts, customer care and technical support executives. Each client is assigned a unique project manager as a single point of contact.
We believe in immersive involvement in developing solutions for the client, long term relationships, effective customer care and ROI for the client.
CXM & CRM powered by WhatsApp Business API
WhatsApp has emerged as a channel of choice for customers to communicate with businesses; alongwith Facebook Messenger and Instagram.
We provide seamless integration of WhatsApp Business API with CRM (Salesforce, Zoho, etc.), ERP (SAP, Netsuite, etc.) and Applications (Website, WooCommerce, Shopify, etc.). Our AI powered chatbot development services allow WhatsApp to be used for lead management, product catalog management, sales, e-commerce, payment process, customer care, marketing, etc.
Start the process by contacting us to get WhatsApp API with green tick verification for your business.